Intercom Fin
by Intercom · Vertical: customer support
What it does on its own
Resolves customer support chats/emails end to end.
Jobs you can hire it for
- Answer customer support questions
- Job page: Answer customer support questions
How to start
- Set up Fin from your Intercom workspace (it can also work with other helpdesks).
- Add your help center articles and other content as sources.
- Test answers in the preview.
- Turn it on for chat or email and set when to hand off to a person.
Based on the official docs: www.intercom.com/help/en/collections/2094767-fin-ai-agent. Steps can change, so check there for the latest.
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